Returns & Exchange
Something not quite right?
No worries — exchanges and returns* are on us. Check out the guidelines below:
Easy Returns
Not loving what you got? We accept returns for any product you’re not fully satisfied with.
Return Window
All return requests must be made within 2 days of receiving your order.
Usage Condition
To qualify for a return or exchange, the product must have at least 95% of the fragrance remaining.
Fast Processing
Once we receive your item, your return or exchange will be processed within 4–5 working days.
Delivery Costs
Delivery charges are non-refundable.
Exchange Shipping
If you're exchanging a product, you’ll need to cover the shipping cost for the new item.
Non-Refundable Items
Tester Packs and Bundle Offers are not eligible for return or refund. No exceptions.
Original Packaging
Returned products must be in their original packaging. If the packaging is damaged or the product isn’t intact, additional charges may apply.
Exchange Confirmation
We’ll start the exchange process only after we receive and inspect your returned item.
⚠️ Note:
We strongly recommend recording an unboxing video when you open your package. It helps speed things up if there’s ever an issue with your order.